The Five Dysfunctions of
Dysfunction #4: The Avoidance of Accountability for Student Retention
Another fall semester is soon upon us. For many, that means a renewed focus on how to improve retention and graduation rates. There's nothing like another meeting about retention to suck all the air from the room. Over and again, we hear from our Presidents and Trustees that retention is a priority. Yet it seems that meetings about retention invariably involve more talk than action and are peppered with a fair amount of finger-pointing and passing of the hot potatoes of responsibility.
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